A Unified Service Management Solution
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale.
Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
Bridge the gap between service and operations management to improve reliability.
Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
Increased Agent Efficiency
Put time back into your agents’ day by empowering them with an AI-powered service management tool that provides suggestions and responses.
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. .
Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Enterprise Service Management
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency
So your IT, customer service, sales, marketing, and HR teams can effortlessly create delightful experiences at scale.