A Unified Service Management Solution
Integrated Platform
Robust Automations
Rapid Deployment
Fast Time-to-Value
Freshservice’s out-of-the-box features help you deploy quickly, enable easier adoption, at scale.
Leverage our AI-powered enterprise platform to unify customer experiences, and enhance employee productivity with drag and drop integrations.
Minimize Downtime
Bridge the gap between service and operations management to improve reliability.
Prevent critical issues by identifying the right alerts, collaborate with context, and deliver enhanced end-user experience.
Increased Agent Efficiency
Put time back into your agents’ day by empowering them with an AI-powered service management tool that provides suggestions and responses.
Employee Productivity
Meet employees in the channels of their choice such as MS Teams, Slack, or the Freshservice chatbot. .
Empower your employees with an enriched knowledge base and enhanced self-service experience to access all IT services through a unified service catalog.
Enterprise Service Management
Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency
Freshworks Products
So your IT, customer service, sales, marketing, and HR teams can effortlessly create delightful experiences at scale.
Freshdesk
Delight your customers with effortless service. Engage in more meaningful conversations every day, across every channel, with every customer
Freshsales
Accelerate your revenue with context-driven sales. Personalize engagement, shorten your sales cycle, and grow your business with Freshsales
Freshmarketer
Personalize messages with simple and powerful marketing automation. Send the right message at the right time to convert more leads with Freshmarketer
Freshservice
Right-Size Your IT Service Management. Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution